Remote Pharmacy
A leading telemedicine platform offering instant access to virtual medical care.
Sales Agent
Customer Service Agent
Remote Pharmacy
A leading telemedicine platform offering instant access to virtual medical care.
Sales Agent
Customer Service Agent
The Results
The Results
3.9K
Outbound contacts in first 30 days
42%
Increase in patient conversions
4 weeks
From brief to launch
Summary
Summary
The Challenge
The Challenge
Remote Pharmacy was losing the vast majority of potential patients before they ever reached a doctor.
Remote Pharmacy was losing the vast majority of potential patients before they ever reached a doctor.
Without a dedicated outbound sales team, patients were dropping out of the sign-up flow and never converting — leaving significant revenue untouched at every stage of the funnel. The existing tech stack wasn't set up to capture or re-engage those leads, and there was no process to bridge the gap between interest and appointment. The business needed a sales function built from scratch, fast.
Without a dedicated outbound sales team, patients were dropping out of the sign-up flow and never converting — leaving significant revenue untouched at every stage of the funnel. The existing tech stack wasn't set up to capture or re-engage those leads, and there was no process to bridge the gap between interest and appointment. The business needed a sales function built from scratch, fast.
Our Strategy
Our Strategy
Keen audited the sign-up flow, implemented the right tech stack, and deployed a Cape Town sales team in four weeks.
Keen audited the sign-up flow, implemented the right tech stack, and deployed a Cape Town sales team in four weeks.
We began with a process audit of the Remote Pharmacy sign-up flow and identified exactly where patients were dropping off. From there, we designed a complete outbound sales system — selecting the right tools, building the playbook, and sourcing candidates with C1 English fluency and proven healthcare sales backgrounds. The team was hired, trained, and live ahead of schedule, with immediate outbound activity from week one.
We began with a process audit of the Remote Pharmacy sign-up flow and identified exactly where patients were dropping off. From there, we designed a complete outbound sales system — selecting the right tools, building the playbook, and sourcing candidates with C1 English fluency and proven healthcare sales backgrounds. The team was hired, trained, and live ahead of schedule, with immediate outbound activity from week one.
Client Testimonial
Client Testimonial
❝
Keen was able to quickly build a high performing and scalable sales team for us — which not only created a better customer journey for our patients, but captured more revenue for our business.
Adam Wellington
Adam Wellington
Founder of Remote Pharmacy
Founder of Remote Pharmacy
❝
Keen was able to quickly build a high performing and scalable sales team for us — which not only created a better customer journey for our patients, but captured more revenue for our business.
Adam Wellington
Founder of Remote Pharmacy
More Stories
CPG
A fast-growing premium tequila brand investing in the people behind its global marketing.
2
Senior level hires
4
x
Output over their agency of record
150
Assets delivered in first 30 days
Brand Manager
Senior Graphic Designer
CPG
A fast-growing premium tequila brand investing in the people behind its global marketing.
2
Senior level hires
4
x
Output over their agency of record
150
Assets delivered in first 30 days
Brand Manager
Senior Graphic Designer
SaaS
A leading e-commerce shipping platform trusted by thousands of online brands.
85
%
CSAT achieved in 4 weeks
22
+
Team members
75
%
Backlog reduction in month one
Technical Support Engineers
Partnership Support
Enterprise Support
SaaS
A leading e-commerce shipping platform trusted by thousands of online brands.
85
%
CSAT achieved in 4 weeks
22
+
Team members
75
%
Backlog reduction in month one
Technical Support Engineers
Partnership Support
Enterprise Support