Remote Phamacy
Idea to Scale: How Keen Built a Fully Dedicated Team
Outbound Sales
Customer Service
Remote Phamacy
Idea to Scale: How Keen Built a Fully Dedicated Team
Outbound Sales
Customer Service
Industry
Industry
Healthcare -> Telemedicine
Established
2024
Needs
Needs
Outbound Sales and CX
Built an outbound sales team in
Built an outbound sales team in
04
04
weeks
weeks
Conducted
Conducted
3.9k
3.9k
outbound contacts in the first month
outbound contacts in the first month
Increase Conversion Rate by
Increase Conversion Rate by
42%
42%
in the first month
in the first month
A leading telemedicine platform offering instant access to virtual medical care for a variety of health and wellness concerns.
A leading telemedicine platform offering instant access to virtual medical care for a variety of health and wellness concerns.
TL;DR –
Remote Pharmacy was losing the vast majority of potential patients before they reached a telemedicine provider, damaging their reputation and legitimacy. Without a sales team, process, or tech stack, it appeared that Remote Pharmacy didn’t prioritize patient experience, leading to further disengagement.
Remote Pharmacy was losing the vast majority of potential patients before they reached a telemedicine provider, damaging their reputation and legitimacy. Without a sales team, process, or tech stack, it appeared that Remote Pharmacy didn’t prioritize patient experience, leading to further disengagement.
Remote Pharmacy was losing the vast majority of potential patients before they reached a telemedicine provider, damaging their reputation and legitimacy. Without a sales team, process, or tech stack, it appeared that Remote Pharmacy didn’t prioritize patient experience, leading to further disengagement.
Remote Pharmacy was losing the vast majority of potential patients before they reached a telemedicine provider, damaging their reputation and legitimacy. Without a sales team, process, or tech stack, it appeared that Remote Pharmacy didn’t prioritize patient experience, leading to further disengagement.
Keen stepped in to design and implement a complete sales solution. We vetted and implemented the right CRM, integrated telephony systems, developed a lead management workflow, and crafted a white-glove, empathy-rich sales script to ensure every patient interaction was handled with care.
Keen stepped in to design and implement a complete sales solution. We vetted and implemented the right CRM, integrated telephony systems, developed a lead management workflow, and crafted a white-glove, empathy-rich sales script to ensure every patient interaction was handled with care.
Keen provided a customized and cost-effective solution
Keen provided a customized and cost-effective solution
Process Audit
We took a deeper look at the Remote Pharmacy sign up flow and tech stack uncovered a gap in business: an outbound sales team.
Rigorous Sourcing & Vetting
We set out to find the ideal candidates across a number of prerequisites; C1 English, proven sales experience, and an ability to deliver a white-glove experience.
Seamless Integration
After vetting dozens of applicants, we hired a team in Cape Town with deep sales experience and problem solving skills. The outcome is a fully dedicated team that was able to start producing results immediately.
From Cost Center to Profit Hub
We launched ahead of schedule, immediately produced activity, and materially impacted patient conversions.
“
Keen was able to quickly provide a scalable solution to us, which not only created a better customer journey for our patients, but captured more revenue for our business.
Keen was able to quickly provide a scalable solution to us, which not only created a better customer journey for our patients, but captured more revenue for our business.
—Adam Wellington, Founder of Remote Pharmacy
—Adam Wellington, Founder of Remote Pharmacy
In just four weeks, Keen deployed a robust sales system, trained the team, and launched without issue. By providing a high level of engagement and a human-centric approach we kept patients from looking to other platforms.
In just four weeks, Keen deployed a robust sales system, trained the team, and launched without issue. By providing a high level of engagement and a human-centric approach we kept patients from looking to other platforms.
Keen’s solution led to a 42% increase in patient conversions. With a more effective, patient first sales process, Remote Pharmacy increased it’s legitimacy and established itself as a patient-first company, standing out from competitors.
Keen’s solution led to a 42% increase in patient conversions. With a more effective, patient first sales process, Remote Pharmacy increased it’s legitimacy and established itself as a patient-first company, standing out from competitors.
Are you
?
Let us build the business case for you.
What service(s) are you interested in?
Are you
?
Let us build the business case for you.
What service(s) are you interested in?
Are you
?
Let us build the business case for you.
What service(s) are you interested in?
Copyright 2024, Keen LLC © All rights reserved.
Copyright 2024, Keen LLC © All rights reserved.
Copyright 2024, Keen LLC © All rights reserved.