Healthcare -> Telemedicine
Outbound Sales and CX
TL;DR –
Process Audit
We took a deeper look at the Remote Pharmacy sign up flow and tech stack uncovered a gap in business: an outbound sales team.
Rigorous Sourcing & Vetting
We set out to find the ideal candidates across a number of prerequisites; C1 English, proven sales experience, and an ability to deliver a white-glove experience.
Seamless Integration
After vetting dozens of applicants, we hired a team in Cape Town with deep sales experience and problem solving skills. The outcome is a fully dedicated team that was able to start producing results immediately.
From Cost Center to Profit Hub
We launched ahead of schedule, immediately produced activity, and materially impacted patient conversions.
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